The Manhattan At Times Square Hotel Hotel

Dear Sir or Madam, This is the second time I am writing to you and I am still waiting for a reply. My wife and I were guests in your hotel the Manhattan hotel at Times square New York, From the 1st of June to the 4th I have to say that the first room that we were given when we arrived, was certainly not up to standard, And we were thinking of leaving and finding another hotel that would be suitable for us. Luckily the next day we spoke to one of your staff at the reception desk, his name is Mr.Adam Westner, And we decided to upgrade our room to the executive room on the 18th floor, I must say that Mr.Westner was very professional very polite and friendly, this in itself changed our disappointment to an enjoyable stay in your Hotel. He was absolutely the deciding factor for my wife and I. I travel a lot for business and stay in hotels all over the world, But this is the first time that I have seen fit and taken the time to write these few words. I would like to recommend Mr.Westner for his friendly and professional behavior toward the guests in your hotel. Please let Mr.Westner know that we very much appreciated the way he treated us and all the other guests. It made our stay very pleasant. Yours Sincerely Mr. Gilroy CEO Baguera Israel

Well the photos on the website are NOT new they were when the hotel was built there was holes in wall near TV cracked floor in bathroom photos on website looked nice in person is old rundown hotel needs to be re built again

upon walking into the lobby of the hotel, it looked a wonderful. from stepping out of the lift on floor 8 on which our room was on things changed dramatically. the carpets were very worn and stained, the walls of the corridor were very marked and grubby, everything looking very dated and this also carried on to the room. these views were shared by the other people in our group too as we had 5 rooms in total, after seeing this we were highly delighted to see a crisply clean made bed which made our visit bearable. for saying this hotel is in such a popular spot you would think that they would be bought up to a good standard. I also understand that tips are expected by staff dealing with our luggage but certainly didn't like being asked for tips like one of the porters did, found that very rude